VoIP & Unified Communications

Microsoft Teams Voice

We implement voice calling directly in Microsoft Teams — the platform your team already uses for chat, meetings, and collaboration:

Direct Routing Connect your existing phone numbers to Teams through our certified SIP trunks. Keep your main line, keep your published numbers, but deliver calls through Teams.

Calling Plans Microsoft-provided phone numbers with unlimited calling in Canada and the US. Great for firms that don’t have legacy numbers to preserve.

Hybrid Approach Main office line through traditional carrier, individual extensions through Teams. Flexibility to migrate incrementally or keep some traditional phones for reception desks.

Features for Professional Services

Cloud communications unlock capabilities that traditional PBX systems can’t deliver:

Call Recording and Compliance Record calls automatically for compliance requirements (common in financial services). Store recordings with retention policies in Microsoft 365, searchable like email.

Mobile Integration Your desk phone number rings your mobile phone. Answer on the device you’re holding. Transfer calls between devices mid-conversation.

Video Meetings Voice calls can escalate to video instantly. Share screens for document review without separate screenshare tools.

Voicemail to Email Voicemail messages delivered to your inbox as audio files with transcription. Never dial into a voicemail system again.

Call Queues Route incoming calls to available staff. If first person doesn’t answer, try the next. If nobody answers, leave voicemail or trigger callback requests.

Auto-Attendant “Press 1 for sales, 2 for support” IVR systems without expensive hardware. Change menu options in software, not by calling your phone vendor.

Migration from Traditional Phone Systems

Moving from desk phones to cloud calling is simpler than you’d expect:

Number Porting We port your existing phone numbers to the new system. Clients and contacts reach you at the same numbers they always have.

Hardware Options Keep desk phones if you prefer (Teams-compatible phones available). Or go fully mobile/computer-based with headsets.

Training Teams interface for calling is intuitive — if you can click a contact to start a chat, you can click to start a call. Most users are productive immediately.

Fallback Options During migration, we maintain parallel systems. If Teams calling has issues, fall back to old phones until resolved.

Cost Comparison

Traditional PBX systems have hidden costs that cloud calling eliminates:

Traditional PBX:

• $500-1000 per phone (hardware)
• $5000-10000 for phone system hardware
• $200-500/month maintenance contract
• $0.05-0.10 per minute long distance
• $500+ for adds/moves/changes

Teams Voice:

• $0 incremental per user (using existing computers/phones)
• $15-20/user/month for calling plans
• Unlimited Canada/US calling included
• $0 for adds/moves/changes (software configuration)

For a 20-person firm, that’s typically $8,000-12,000 per year savings while gaining better features and true work-from-anywhere capability.